When users visit the website www.hotelmarcopolo.com
(en adelante, "Lugar" o "Sitio web"), (hereinafter, "Place" or "Website"), or the hotel's corporate profiles on social networks when they request information, make a reservation or stay at the hotel, we will treat your personal information.
For the purposes of this Policy, "User" shall be understood as any category of interested parties included in this document.
2. Identification of the Treatment Manager
NATUR HOTELS, S.L. (hereinafter referred to as the "Hotel")
• Registered office:
Pasatge Antònia Font Caminal - Edifici Prat de les Oques, Office 502 - AD700 Escaldes - Engordany
3. Personal data we process
The Hotel collects personal data in the following ways:
• Personal data that the User provides us:
when he fills in any of the forms available to him, when he makes a reservation, registers at the Hotel or contracts any of the activities or services offered by the Hotel or when he sends his data to present his candidacy. to a job offer.
• Personal data that the User does not provide us directly:
the Hotel collaborates with tour operators that collect the personal data of Users who make reservations through their platforms.
• Through Cookies and similar technologies:
This personal data can be generally grouped into the following categories:
• Identification data:
name, surname, date of birth, nationality, identity document or passport, visa.
• Contact information:
telephone, physical and email address, profile on social networks.
• Economic data:
information of an economic nature (credit or debit card, or other means of payment).
• Professional data:
CV, company where you work, position, employment.
• Connection data / identifying data:
• Video surveillance data:
images captured by security cameras located in public areas such as corridors or the Hotel reception.
• Health Data:
data provided by Users related to special needs or dietary restrictions.
Likewise, we process personal data of different categories of interested parties who, considered as Users as a whole, include, but are not limited to, the following:
Personal data of individuals who contract the services offered by the Hotel, either directly with the Hotel or through tour operators.
• Users of the Website and social networks:
personal data of Users who contact the Hotel through our Website, or who access any of our corporate profiles on social networks as a follower or as an independent user.
• Suppliers or collaborators:
personal data of natural persons who, acting as legal representatives or interlocutors of companies or as professionals, are suppliers or collaborators of the Hotel.
• Candidates for jobs:
personal data of natural persons who register for job applications offered by the Hotel directly through our Website and/or in collaboration with third parties, including platforms that manage job offers or applications. of employment.
4. Purpose of the treatment, legal basis and period of conservation of personal data.
Inform the user that their personal data will be processed for the following purposes and legitimizing bases and carry out the conservation period detailed below:
It is possible for the Hotel to share or give access to the User's personal data with:
• Service providers that process data on behalf of the Hotel and according to the instructions of the Hotel, with whom the Hotel has signed a corresponding contract for the treatment.
• Third parties, when necessary for the provision of the services contracted by the User or with their consent:
- Representatives or travel advisors who provide information about the User (for example, travel agencies, tour operators...);
- Third-party service providers (for example, taxis, restaurants, organizers of activities or excursions...);
- Financial or banking entities;
- Public administrations and State security forces and bodies.
6. International transfers
It is possible that the User's personal data is transferred outside of Andorra, but in any case, the Hotel will guarantee compliance with the requirements of the LPQD to guarantee the security and legitimacy of the data processing by the recipient, either because it is located in a territory with data protection legislation equivalent to that of Andorra, or because the recipient submits to the standard contractual clauses of the European Commission, among other mechanisms regulated by applicable regulations.
7. User rights
The User can exercise before the Hotel the following rights related to their personal data: access, rectification, deletion, opposition, limitation of the treatment and portability of the data, as well as the right not to be subject to automated decisions with legal effects for the User.
Similarly, with respect to data processing based on the User's consent, the User also has the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal.
To exercise the rights, the User can send his request to:
NATUR HOTELS, S.L.
Passage Antònia Font Caminal - Prat de les Oques Building, Office 502 - AD700
Escaldes – Engordany
In any case, the user also has the right to file a claim with the Andorran Data Protection Agency.