Privacy Policy

Privacy Policy

1. Introduction
In accordance with Law 29/2021, of October 28, qualified for the protection of personal data (LQPD), this Privacy Policy is intended to inform all those Users subject to it of the possible processing of their personal data.

When users visit the website (en adelante, "Lugar" o "Sitio web"), (hereinafter, "Place" or "Website"), or the hotel's corporate profiles on social networks when they request information, make a reservation or stay at the hotel, we will treat your personal information.

This Privacy Policy is intended to help you understand what data is collected and what is done with it.
For the purposes of this Policy, "User" shall be understood as any category of interested parties included in this document.

2. Identification of the Treatment Manager
• Owner: NATUR HOTELS, S.L. (hereinafter referred to as the "Hotel")
• Registered office: Pasatge Antònia Font Caminal - Edifici Prat de les Oques, Office 502 - AD700 Escaldes - Engordany
• NIF: A-703 211-K
• Email:

3. Personal data we process
The Hotel collects personal data in the following ways:
• Personal data that the User provides us: when he fills in any of the forms available to him, when he makes a reservation, registers at the Hotel or contracts any of the activities or services offered by the Hotel or when he sends his data to present his candidacy. to a job offer.

• Personal data that the User does not provide us directly: the Hotel collaborates with tour operators that collect the personal data of Users who make reservations through their platforms.

• Through Cookies and similar technologies: when you visit the Website, the Hotel uses various technologies to collect and store information and this may include the use of cookies or similar technologies to identify the User's browser or device. The Hotel also uses these technologies to collect and store information about the User's browsing habits. The User can obtain more information about the treatment that the Hotel makes of their personal data obtained through cookies in the Cookies Policity.

This personal data can be generally grouped into the following categories:
• Identification data: name, surname, date of birth, nationality, identity document or passport, visa.
• Contact information: telephone, physical and email address, profile on social networks.
• Economic data: information of an economic nature (credit or debit card, or other means of payment).
• Professional data: CV, company where you work, position, employment.
• Connection data / identifying data: IP, logs.
• Video surveillance data:images captured by security cameras located in public areas such as corridors or the Hotel reception.
• Health Data: data provided by Users related to special needs or dietary restrictions.

Likewise, we process personal data of different categories of interested parties who, considered as Users as a whole, include, but are not limited to, the following:
• Clients: Personal data of individuals who contract the services offered by the Hotel, either directly with the Hotel or through tour operators.
• Users of the Website and social networks: personal data of Users who contact the Hotel through our Website, or who access any of our corporate profiles on social networks as a follower or as an independent user.
• Suppliers or collaborators: personal data of natural persons who, acting as legal representatives or interlocutors of companies or as professionals, are suppliers or collaborators of the Hotel.
• Candidates for jobs: personal data of natural persons who register for job applications offered by the Hotel directly through our Website and/or in collaboration with third parties, including platforms that manage job offers or applications. of employment.

4. Purpose of the treatment, legal basis and period of conservation of personal data.
Inform the user that their personal data will be processed for the following purposes and legitimizing bases and carry out the conservation period detailed below:



Legal basis

Conservation period

Management of reservations and provision of accommodation services to clients, processing of payments and other treatments related to the provision of services: luggage storage, organization of services provided by third parties (activity, excursions, taxis or restaurants), facilitating room service (which involves respecting the client's food or health restrictions), cleaning and laundry service, special requests (including information related to the client's health, if applicable).

Fulfillment of contractual and pre-contractual obligations with the client.

Legal obligations related to financial transactions, such as the obligation to maintain accounting and records or collect the client's passport or identity card when required by law.

Consent of the client for the collection of sensitive information that the client decides to provide to the Hotel.


During the validity of the contractual relationship with the client and subsequently, until the prescription of the legal obligations that may arise.

The data linked to the consent, until the User withdraws it.

Conferences and Events: Communications with clients regarding event planning, event preparation and coordination, facilitating catering, billing and payment processing, and communication with event participants.

Compliance with contractual and pre-contractual obligations.

Legal obligations related to financial transactions, such as the obligation to keep books and records.

During the validity of the contractual relationship with the client and subsequently, until the prescription of the legal obligations that may arise.[SB1] 

Manage security and fraud prevention, including video surveillance of hotel facilities.

Legitimate interest of the Hotel to control the security and integrity of its facilities through a video surveillance system.

1 month, unless a security incident occurs, which may be kept for as long as necessary to investigate the facts.

Sending commercial communications about products or services similar to those contracted by the client.

Legitimate interest of the Hotel, based on article 19.2 of Law 20/2014, of October 16, regulating electronic contracting and operators that carry out their economic activity in a digital space.

As long as the User does not express his opposition to this processing of personal data.

Respond to queries or requests for information that the User makes at the Hotel through the Website or any communication channel made available to them.

Legitimate interest of the Hotel in responding to queries and requests for information from Users.

Until the resolution of the request for information and/or consultation of the User and, subsequently, the period necessary for compliance with the applicable legal obligations.

Manage User interactions with the Hotel through social networks.

User consent when interacting and/or following the Hotel's profile on social networks.

As long as the Hotel's profile is valid on the corresponding social networks.

Maintenance of the commercial relationship with the supplier or collaborator in which the User provides his services, as well as with individual entrepreneurs or liberal professionals in order to establish a professional relationship with the Hotel.

Compliance with contractual and pre-contractual obligations with your supplier or collaborator.

Compliance with legal obligations derived from the commercial relationship.

During the term of the contractual relationship with the supplier or collaborator, and subsequently, until the prescription of the legal obligations that may arise.

In the event that the User sends their CV and/or job application to the Hotel, their data will be processed in order to meet this request and, where appropriate, allow them to participate in a selection process for a job at the Hotel.

User Consent

Two years from the end of the selection process.

In the event that the User has expressly consented, keep them informed about the services, news and offers of the Hotel through electronic commercial communications.

User Consent

Until the User withdraws their consent.



5. Recipients
It is possible for the Hotel to share or give access to the User's personal data with:

• Service providers that process data on behalf of the Hotel and according to the instructions of the Hotel, with whom the Hotel has signed a corresponding contract for the treatment.
• Third parties, when necessary for the provision of the services contracted by the User or with their consent:
- Representatives or travel advisors who provide information about the User (for example, travel agencies, tour operators...);
- Third-party service providers (for example, taxis, restaurants, organizers of activities or excursions...);
- Financial or banking entities;
- Public administrations and State security forces and bodies.

6. International transfers
It is possible that the User's personal data is transferred outside of Andorra, but in any case, the Hotel will guarantee compliance with the requirements of the LPQD to guarantee the security and legitimacy of the data processing by the recipient, either because it is located in a territory with data protection legislation equivalent to that of Andorra, or because the recipient submits to the standard contractual clauses of the European Commission, among other mechanisms regulated by applicable regulations.

7. User rights
The User can exercise before the Hotel the following rights related to their personal data: access, rectification, deletion, opposition, limitation of the treatment and portability of the data, as well as the right not to be subject to automated decisions with legal effects for the User.

Similarly, with respect to data processing based on the User's consent, the User also has the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal.

To exercise the rights, the User can send his request to:

Passage Antònia Font Caminal - Prat de les Oques Building, Office 502 - AD700
Escaldes – Engordany

In any case, the user also has the right to file a claim with the Andorran Data Protection Agency.

8. Changes or modifications to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in the processing of personal data.
This Privacy Policy is updated in June 2022.